Contact information

Maybelline New York customer support helps with order questions, product issues, shipping status, damaged or incorrect items, and policy questions for this U.S. Shopify storefront.

Customer Support

Email support@mayybeellline.shop. We aim to respond within 1-2 business days. Phone support is available at 1-800-944-0730.

For the fastest help, include your order number, the email used at checkout, product name, shade name if relevant, and a short description of the issue. For damaged or incorrect items, attach clear photos before disposing of packaging.

Mailing Address

L'Oréal USA / Maybelline New York, United States. A public street mailing address was not confirmed in the Phase 0 source audit, so return mailing instructions are issued through customer support before any shipment is sent.

Business Hours

Monday - Friday, 10:00 AM - 5:30 PM ET

Support is closed on weekends and major U.S. holidays. Messages received outside business hours are reviewed in the order received on the next business day.

Last Updated: June 19, 2026